Frequently Asked Questions
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Brown Box Movers carries the standard coverage that is required by the TxDMV. Additional Insurance can be purchased. We know how important your belongings are to you. Even if every item you own is carefully packed and handled by our experienced moving team, accidents happen. We like to inform our customers before an accident could occur. Our policy & State regulation for damaged items is .60 cents per pound per item. Please contact me to provide a quote for increased liability; based on the value of the content being moved.
Liability coverage for your content; we offer the following 2 options:
OPTION 1: Full Value Protection: If any article is lost, destroyed or damaged while in our custody, we will either,
- Repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or
- Replace the article with an article of like kind and quality, or pay you for the cost of such a replacement.
Would need to prepare a quote for you regarding the above option. This option is based on the value of content and is typically $7.00 cost per $1,000 of increased coverage. Deductibles could apply depending on value placed on content. If you would like to provide a dollar value for content items that will be in our care, I could confirm cost.
OPTION 2: Released Value of 60 Cents Per Pound Per Article – NO ADDITIONAL COST
If any article is lost, destroyed or damaged while in our custody, our liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by .60 cents per pound per article. This is the basic liability level and is provided at no charge.
Our crews come prepared with shrink wrap and dollies; when you hire us for labor only jobs. If we provide our truck or if it’s a full service move, then the crews will have everything needed to complete the job [boxes are an additional fee.
Please ask about Specials & Discounts to see if you qualify.
The clock will start when the crew arrives and gets to work, and the clock will continue to run until the job is finished.
It’s up to you, the crew at Brown Box Movers will be glad to disassemble and reassemble the items for you.
We only mention this because so many people ask. It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Crew Leader the full tip amount and it will be divided equally among the movers, or you can give the tip to each mover individually, based upon your assessment of their performance. A customary tip amount is 10-20% of the total cost of service. If your move was especially difficult, you might tip a greater amount. Don’t forget that refreshments are always appreciated. Please do not give any clothes, electronics, or furniture as giveaways. Please do not give any alcohol to our team. Some customers feel this is a kind gesture, but it is strictly forbidden. Our team is not allowed to drink on job-sites, or take any containers onto our vehicles (closed or open).
Yes, but please remove any items that are breakable.
Yes, the Brown Box Movers crew will call and communicate with you when they are in route to your residence.
Yes, we offer Flat Rates also. Just click on “Request a Quote” and fill out the form and we will get back to you with a detailed quote.
Yes, please click “Request a Quote” fill out the form and we will get back with you on moving those specific items.
Payments will be made to Crew Leader on day of service. You will receive receipts for all payments made at time of payment. We accept all Credit Cards, Debit Cards, Money Order, Cashier Check, or Cash as forms of payment. We do provide a discount if paying in Cash. Unfortunately, we NO longer accept CHECKS. All credit card payments MUST provide identification matching the card details and the person (card owner) must sign and be present to sign. If another party will be paying the bill and will not be present, please contact our office prior to service date to make arrangements to accept payment from another party.
There may be several factors on why you needed to cancel or reschedule. We try to work with every customer the best we can and appreciate when customers communicate with us in advance. For any reason you need to change or cancel service, deposit is refundable up to 72 hours before your scheduled move date.
Each move is different and some items require additional labor. It is very important to be honest and up front about the belongings you need moved. We will try to estimate the time needed for each move over the phone or via email from the details given.
This is the question that every customer wants to know. A major factor is the customer’s moving details. Around 90% of the time if the crew is late; it is because the prior customer neglected to disclose all details about their move. To properly block off the correct amount of time needed. It is very important to disclose any information that will help determine the amount of time estimated to complete your move. Examples: How many flights of stairs, how close can the truck be parked to the residence, how many time do we need to move the truck to let the neighbors out, if we need to disassemble/reassemble any furniture, and how well everything is packed. And please make sure you have the keys to the new residence you are moving to.
Any flammable items, propane, chemicals, guns/ammo, fertilizer, live plants, and anything that cannot safely be handled by the Brown Box Moving Crew.
No, the total move cost will be given to you prior the move date. Again please make sure you have the keys to the new residents you are moving to. There there will be a fee if the movers have to wait.
To move specialty items properly and safely they sometimes require specific equipment, tools, or manpower. Please ask or submit a picture to confirm moving item before service. Additional fees may apply. Examples of Specialty Items: Pianos, Gun Safes, Game Machines/Tables, Grandfather Clock, Statues, Workout Equipment, Egg Grill or Smoker, please ask about your item at time of booking.
We require a $100 deposit to confirm/reserve your move. The deposit will be applied to total cost of move. For any reason you need to change or cancel service, deposit is refundable up to 72 hours before your scheduled move date.